Frequently Asked Questions
- How well does the MailGate spam filtering service work?
- When using Mailgate's spam blocking service, how do I know if
I have spam?
- How do I report SPAM in my Inbox?
- What is quarantining and whitelisting?
- How secure is my email?
- What happens to my email if my network or servers fail?
- Does MailGate store my email permanently?
- How am I billed?
How well does the MailGate spam filtering service work?
Our focus is to block the most spam while never blocking legitimate
business email. Our customers tell us that the mail processed by
Mailgate consistently blocks 95 percent of their unwanted email
without blocking legitimate messages. Customers who participate
in our spam filtering process and submit spam messages to us typically
see a higher percentage of blocked spam.
When using Mailgate's spam blocking service, how do I know if
I have spam?
PDF document explaining quarantining and whitelisting
Most customers rely on our off-network quarantine service to house
their spam. This service allows customers to use a Web browser
to review blocked messages and restore messages from quarantine,
if desired. Customers get periodic notifications if their quarantine
mailbox contains messages that have not been reviewed. For more information about quarantining, please read our documentation
How do I report SPAM in my Inbox?
Please send an email to spam@mailgate.ca with the spam as an attachment.
How secure is my email?
MailGate does not read, copy, distribute, tamper with, change,
or otherwise interfere or observe your email beyond our filtering
for unwanted content.
Without the MailGate service, email is no safer than a postcard
once it leaves an email server en route to its destination. Email
sent over the Internet is inherently public, and it can travel
through servers that do not have the safeguards and security measures
provided by the MailGate processing Centre.
What happens to my email if my network or servers fail?
MailGate automatically queues all mail for a company's domain
for as many as five days. Although unlikely, if your servers are
not operational within this time period, MailGate can forward mail
to another location, or we can create Web-based mailboxes for your
users so they can continue to send and receive email even during
your outage.
Does MailGate store my email permanently?
No, MailGate does not maintain permanent storage of our customers'
email data. Email that is queued temporarily for disaster recovery
purposes is never stored permanently.
How am I billed?
MailGate bills monthly for service usage based on number of mail
boxes.
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